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Cases

Changing the booking and planning system in Oslo

In our most recent case, DRT Solutions were assigned to install our own booking and planning system.

The Samres Group has had responsibility for administering ’organized transport’ in Oslo municipality since 2011. ’Organized transport’ includes transport for the disabled, work transport, medical travel, and school transfers.

 

In our most recent case, DRT Solutions were assigned to install our own booking and planning system.

 

The assignment in Oslo was large and complex. In addition to traditional services, there is a program known in Norway as ’card service’ which means that service users can take a taxi on the street. This requires technical communication to all the taxi companies that agreed to take part in the program, as well as system functionalities to verify that users’ permits are valid, to record journeys, and so on. New features for this were created in Drip.

 

Changing the system involved a lot of tasks, such as transferring data, putting configurations in place, and training – all of which had to be done while keeping numerous stakeholders onside. Communicating the changes was also a vital part of the project. In our world it is often the case that people have worked with the same system for many years. In recent years, end-users have also begun to use apps or websites, so their preferences and experiences also had to be taken into account.

The system change can be divided into the following tasks

 

  • Inventory and definition of existing data
  • Data extraction from existing system
  • Configuration of new system
  • Definition and loading of data into new system
  • Configuration of links to external systems
  • Training of:
    • Management personnel
    • Personnel at the order and dispatch center
    • Drivers
    • Other transport operators
  • Communication to service users, their carers, colleagues, and other stakeholders about the changes that will affect them, for example the new app and website for travelers.

 

Time for testing is required

This is obviously a brief summary, and every item on the list included several sub-items. You should not underestimate the amount of work involved in a system change of this nature, but at the same time a structured approach and strong links to all stakeholders provided the conditions to succeed. 

 

Because the assignment in Oslo required a large number of connections to external systems, it was necessary to spend a lot of time testing, adjusting and then testing again...

 

Drip was put into operation in Oslo in August 2018, and we were able to add one more system change to our list of achievements!

 

Within the Group in which DRT Solutions is a member, nine system changes of this kind have been successfully done since 2000, at an average of one every two years. Of course, that doesn’t include the occasions when we have put systems into place when there was previously no existing framework.

 

Do you have any questions about how to decide when to change your booking and planning system?

 

Contact Martin Andersson at martin.andersson@drtsolutions.eu or call him at +46 704 19 00 53.

Do you want to talk to us about on-call transport? Get in touch here!